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Privacy Policy

Last updated: 1 June 2026

Muano House, trading as Muano Functions Venue ("Muano", "we", "us", "our"), is committed to protecting the privacy of every visitor, client and supplier who interacts with our website or our venue. This Privacy Policy explains what personal information we collect, why we collect it, and how we use, store and protect it in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

We collect personal information that you voluntarily provide to us, including when you submit an enquiry, complete our contact form, request a venue viewing, or communicate with us via phone, email or WhatsApp. This may include:

  • Your full name, email address and telephone number;
  • Details of your proposed event, including event type, preferred date, guest numbers and venue preference;
  • Any additional information you choose to share with us in your message; and
  • Limited technical information collected automatically, such as browser type and general usage data, used only to keep our website running smoothly and securely.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to enquiries and provide quotations for venue hire;
  • Schedule and manage venue viewings and confirmed bookings;
  • Communicate with you about your event, including logistics, contracts and invoices;
  • Improve our services and the content of this website; and
  • Comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal information on the basis of your consent, the necessity of processing to perform a contract with you (such as a venue booking), and our legitimate business interests in responding to enquiries and operating Muano Functions Venue.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited information with trusted third parties strictly where necessary to deliver our services, such as our contracted DJ partners or security suppliers for your event, and with our hosting or email service providers who help us operate this website. These parties are required to handle your information securely and only for the purpose for which it was shared.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. Access to client information is limited to staff who require it to carry out their duties.

6. Cookies and Website Analytics

Our website may use minimal, privacy-respecting analytics to understand general traffic patterns and improve user experience. We do not use this information to identify individual visitors. You can control or disable cookies through your browser settings at any time.

7. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you;
  • Request correction or deletion of inaccurate or outdated information;
  • Object to the processing of your personal information in certain circumstances; and
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

9. Children's Privacy

Our website and services are intended for adults arranging events. We do not knowingly collect personal information from children without the consent of a parent or guardian.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "last updated" date at the top of this page will indicate the most recent revision.

11. Contact Our Information Officer

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us: